How to order?
- Select a collection or all items
- Click on the product link you're interested in, to zoom in on the picture and information; product detail, stock, etc.
- Select an article and add it to you shopping bag. You may decide then to keep on shopping or go to check-out.
- Select a delivery method.
- Select a payment method.
- Confirm your order.
- You will then receive an e-mail confirming your order.
What are the payment methods?
Visa, Mastercard, Multibanco, MB Way, Bank Transfer, Paypal and Google pay and Amex.
Why has my credit card been declined?
The card may have expired. Please check that it is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check if you have filled all the required fields correctly.
How to cancel the order?
Once an order has been dispatched it can no longer be cancelled. If you do want to cancel it anyway for any reason, please contact us by e-mail to hello@theshirtlessstore.com, as soon as possible, so we can assist you swiftly.
What is the shipping time?
Deliveries to Portugal and Spain are between 3 to 5 working days after the order has been processed.
Deliveries to other countries up to 15 working days after the order has been processed.
I want to return a product. What should I do?
To initiate a return, you can contact us at hello@theshirtlessstore.com
Returns are always accepted when the piece is in perfect condition, with its original packaging and no more than 14 days have passed since you received the order.
The refund will be made in the same way that the payment was made within 14 days of receiving the product. See more info in our Refund Policy tab.
To justify your return, we recommend that you always keep the receipt of the courier service as proof of delivery of your packaging.
Shipping costs are not refundable, so the full value of the returned items is refunded, except for shipping costs.
However, if we sent you an item by mistake or defect, we guarantee a refund of your shipping costs.
In the case of articles with manufacturing defects, The Shirtless Store will replace the article with a new one with the same characteristics.
Important: We don’t refund or exchange any customized products, sale products or special events such as Mothers, Fathers Day or celebrations (such as Benfica championship) since every product is made to order.
When will I receive my refund?
Once we receive and process your return, we will send you the appropriate refund.
Generally, refunds are processed within 3 days of receipt of your package and in an email addressed to you, we inform you of the receipt and process.
Upon receipt of the e-mail, within 5 to 15 business days, the refund will be credited to your account.
The time taken in the process will depend on your bank or your card issuer. Unfortunately, we cannot control this. You will receive the refund in the same original payment method used when you made the purchase.
If we cannot credit the refund to your credit card, we will contact you to find an alternative refund method for your order.
What are the shipping costs?
- PORTUGAL – Free standard delivery
- EU – 3,99€
- Non EU - may vary according to country and weight. Contact us for more information
I didn't get my order. What can I do?
In case your order is not delivered, please contact our customer service through the e-mail hello@theshirtlessstore.comI have received a faulty item.
What should I do?
If you should find the item you received does not meet your criteria or is faulty, please contact our customer service. We suggest sending an e-mail to hello@theshirtlessstore.com explaining the situation and, if possible, adding a few illustrative pictures of item in question. Our team will contact you as soon as possible.